I have occasionally heard about companies hiring special trainers for things like efficiency, Covey-type optimistic management styles and the like, and even ethics principles. But never humility. I think that boss should get some kudo’s for listening to his employees’ complaints while still trying to work with the comptroller. Most biz owners would have simply a) blown off the complaints or b) fired the person outright, rather than try to find a decent solution. Veeeeery interesting business owner you have there. Maybe make him a batch of cookies sometime, for being a decent, balance-seeking human being. Sounds like one.